Yes, you can Pay Online, or call 972-205-2671 and press 2. Your payment will be processed by Western Union Speedpay.
You can make payments 24 hours a day, seven days a week. Your payment will be posted to your account within one (1) business day. Write down or print out the confirmation number you receive as a verification of the process.
With the transition to Western Union Speedpay, customers who choose to use their service will incur a convenience fee for each payment transaction. The City of Garland does not receive any revenue from this fee.
We no longer accept these types of payments at the payment counter or drive thru window. However, there is a dedicated phone line to Western Union Speedpay in the Customer Service lobby at 217 N. 5th St. where you could make these types of payments by phone.
After making your payment, call Customer Service at 972-205-2671 (8 a.m. – 7 p.m. Monday – Thursday and 8 a.m. – 6:30 p.m. Friday), and provide the confirmation number you received to the Customer Service Representative to arrange reconnection of your utility service.
On the Payment Entry screen, you will receive a message that one of your payment accounts is not available. Follow the instructions to edit the card’s expiration date on the Manage Payment Accounts page. If you continue to have problems, call Customer Service at 972-205-2671 or e-mail firstname.lastname@example.org.
Yes, Western Union Speedpay is PCI Compliant. The online and IVR credit and debit card process satisfies the security requirements as outlined by the Payment Card Industry (PCI). The PCI requires banks, online merchants and member service providers (MSPs) to protect cardholder information by adhering to a set of security standards. The PCI security standards include MasterCard's Site Data Protection (SDP) program and Visa's Cardholder Information Security Program (CISP).
If you are experiencing a temporary hardship in paying your utility bill, we can help with our City of Garland Customer Assistance Program (CAP). CAP is a partnership of the City and two local service agencies to help during times of temporary hardship. The funds are administered and distributed to qualified citizens by these agencies. If you qualify for assistance, help can be obtained by contacting these agencies directly:
Friendship House – 620 Ave. B, Garland, 972-272-1010 Salvation Army – 451 W. Ave. D, Garland, 972-272-4531
Call our Utility Reconnect Service at 972-205-2671 and a representative will be able to answer your questions about having your services restored. After hours Utility Reconnect Service is available 5 p.m. to 7 p.m. Monday through Thursday and 5 - 6:30 p.m. Friday. The office is closed Saturday and Sunday.
If you live in an area serviced by Garland Power & Light (GP&L) the deposit for electric service is $200, which includes water and solid waste services. All areas of Garland are serviced by the City of Garland for water. The deposit for water-only accounts is $75, which includes solid waste services. Deposit can be paid in full when service is requested or with the first month's billing statement.
We will accept a Letter of Credit from your previous electric, water or natural gas utility provider in lieu of a deposit if you have no more than one late payment in the most recent 12-month period. You can call 972-205-2671 for more information. The City of Garland does not provide natural gas service.
Yes. If you furnish us the address or fax number we can send the Letter of Credit directly to your new utility provider. Or, if you prefer, we can send the Letter of Credit to you or you can pick it up at our office at 217 N. Fifth St. Call 972-205-2671 to request your Letter of Credit.
We can send someone out to re-read your utility meters. A fee may be charged if the meter readings are found to be correct. For information to save on electricity and water usage, please read our Conservation Tips or arrange for a free Energy Audit.
Yes. There are payment locations near where you live and work. Click to see a list of Authorized Payment Locations. Payments are credited to accounts the next business day. Keep your receipt as proof of payment.
Residential customers may apply for or cancel utility services by calling 972-205-2671 or visiting Customer Service at 217 N. Fifth St. You can also apply for service online, and you will receive a follow-up email to confirm the details and connection date.
Commercial customers must apply in person at the Building Inspection Department, located on the first floor of the Main Street Municipal Building at 800 Main St. A deposit will be required to start service. Call 972-205-2671 for more information.