The City of Garland requires alarm system users to obtain an alarm permit from the Garland Police Department. An alarm system is equipment which emits, transmits or relays a signal intended to summon, or that would reasonably be expected to summon, Police Department services, Fire Department services or Fire Department emergency medical services including, but not limited to, local alarms. A person commits an offense if he operates or causes to be operated an alarm system without an alarm permit issued by the Garland Police Department. It is YOUR responsibility to obtain a permit for your alarm system, NOT your alarm company.
Operating an alarm system without a valid permit can result in fines up to $500.
The Garland Police Department will begin using a third-party partner, along with an online website, for the management of its alarm permitting and billing. The program used on the website is called CryWolf.
ALL alarm related services including: alarm permit registrations, renewals, and payments can be accomplished online or by mail. The Garland Police Alarm Unit will continue to assist residents as needed, in person, by phone, or by email. Central Square Corporation will provide false alarms notifications, billing, and collections services. Central Square Corporation provides customer service support at 1-855-664-4346 from 9:00 am - 5:00 pm, Monday through Friday.
The Alarm Unit is charged with the responsibility to process alarm permits, identify abusers, track frequent false alarms, issue fines and citations for excessive alarms, failure to obtain a valid permit, non payment of false alarm fees in accordance with City of Garland Alarm Ordinance and any other problems associated with alarm responses.