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Posted on: February 20, 2021

Water Bill Questions

Water with logo

GP&L residential customers are all on a fixed rate plan.  Customers outside of the GP&L service territory who chose a variable rate plans may see a significant increase in their electric bill.  

Many customers will likely see an increase in their water consumption due to dripping faucets or leaks due to broken pipes. Customers dealing with a broken pipe can contact Customer Service and request a one-time leak credit. We’ll need to confirm the leak has been repaired and also require a receipt related to repairs at the address. Contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov 

Here are some details:

Water Leak Credit- 

  • water credit is based on cost of water
  • credit will be determined by looking at past usage in February/March billing cycles
  • covers any type of water leak (houses or pools, etc.)
  • homeowners can/need to submit plumbers invoice that will include parts/labor or receipts of just parts if it was a DYI 
    • must have some type of receipt to prove leak has been addressed
    • must be timely (see February/March billing cycle)

Rebates for "dripping faucets" as requested-

  • billing will be adjusted on a case by case basis based on past February/March usage

Multifamily or Rental Billing-

  • if billing is handled through rental company they will be responsible for seeking credits
  • it is their decision on whether to pass along costs

Video Q&A about post-storm utility bills.

FEMA Assistance - Garland individuals and business owners who sustained losses in the winter storm can now apply for assistance by registering online at DisasterAssistance.gov or by calling 800-621-3362 or 800-462-7585 TTY. 

Don't fall prey to misinformation. Check out these FEMA facts.

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